Highly organised web development manager

 Key Responsibilities:

• Work with the Head of Digital Customer Experience and CRM to agree the 12 month development calendar. Working together to develop the rationale, gather requirements and scope new projects
• Manage budgets for web development and support tickets, prioritising requests with a data-led and customer focused approach to prioritisation
• Work alongside Project Manager to manage developments; briefing, reviewing, testing, and implementing new developments on time and within budget
• Perform regular reviews of functionality on other websites to identify new opportunities for the business
• Utilise research methodologies (customer surveys, user testing, focus groups) as well as tools such as Content Square and Google Analytics to understand customer behaviour and pain points and use this information in data-led decision-making, developments and optimisations