Call Center Agent

Job Summary

Candidate must be able to respond to the needs of customers & provide products/services information to customers via inbound & outbound calls, emails & live chat in a friendly manner. 

Minimum requirement

•Minimum 1 year of proven call center experience or experience as a call center representative.

•Excellent written and verbal English communication skills, English Language must be clear, with no native accent

•Strong problem-solving and negotiation skills as well as the ability to handle a difficult customer call.

•We operate 24/7 and work on a rotating roster – you must be OK to work weekends on any allocated shift

•Empathetic and display the necessary soft skills required for customer support

•Ability to take ownership of the situation

•Happy to be empowered to work with little supervision. 

•Able to work in a fast-paced environment

•Ability to multitask and not get frustrated

•Track record of achieving KPIs and delivering